Job: Contact Center Support Specialist

This posting has expired and is no longer available.

Job Description

Where it’s located: 330 Union Ave, Olympia WA 98501

When you’d work: Monday–Friday, between the hours of 7:00 am–7:00 pm and Saturday 9:00 am–2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs.

WSECU’s Contact Center is different than the typical call center environment you might be used to. Here you’ll have the opportunity to build relationships with members and teammates.  Member service is your top priority.  Taking as much time as the member needs, you’re empowered to find the best solution, not simply the fastest solution. 

Your day might include: 

  • Serving as a brand ambassador for members
  • Understanding the member’s journey and advocating for them
  • Helping members navigate WSECU products and services
  • Meeting members where they’re at: conveying complex information to members in a way they understand
  • Rolling with change in a dynamic atmosphere
  • Working with Windows PC and multiple web-based applications
  • Volunteering with your team in the community 

What you bring to the team: 

  • One (1) year minimum high-caliber customer service experience
  • Strong interpersonal and conflict resolution skills: courteous, professional, friendly, empathetic, level-headed and composed
  • Ability to calculate figures and percentages
  • You share our values of giving back to the community
  • Bonus points if you have experience working in a call center, credit union, or bank!  

What do we mean by ‘We’re All In’?

Together, we can take care of today and grow for tomorrow. 

This is WSECU’s Brand Promise. It means we’re here for our members.  We’re here for each other.  And we’re here for our communities.  In other words, we’re all in…for all of us. 

For many of our employees, WSECU is a second family. We take care of each other as much as we take care of our members.  Just take a look at our employee testimonial page and see what our staff has to say. 

And it doesn’t stop there – we also reach out in many different ways to take care of the communities we’re proud to serve. 

We look forward to receiving your application and learning more about you! 

 Equal Opportunity Employer

We also proudly support veterans and those currently serving in the armed forces

 

 

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Locations

Tumwater Trosper
575 Trosper Rd SW, Ste 104
Tumwater, US 98512
Bellevue
155 108th Ave. NE, Suite 100
Bellevue, WA 98004
Chehalis
2015 NE Kresky Ave
Chehalis, WA 98532
Ellensburg
604 E University Way, Munson Hall
Ellensburg, WA 98926
Everett
404 128th St SW
Everett, WA 98204
Federal Way - Dash Point
34024 Hoyt Rd SW
Federal Way, WA 98023
Lacey Credit Union Center (LCUC)
4540 6th Ave SE
Lacey, WA 98503
Lakewood
9540 Bridgeport Way SW
Lakewood, WA 98499
Medical Lake
205 E Hwy 902
Medical Lake, WA 99022
NW Compliance Group
2405 Evergreen park drive SW, suite b4
Olympia, WA 98502
Olympia Branch / Corporate Headquarters
330 E Union Ave
Olympia, WA 98501
Olympia: Martin Way
4245 Martin Way E
Olympia, WA 98516
Olympia: Westside
2006 Harrison Ave
Olympia, WA 98502
Pullman Bishop
405 SE Bishop Ave
Pullman, WA 99163
Pullman CUB
1500 NE Terrell Mall
Pullman, WA 99164
Puyallup - South Hill
17526 Meridian Ave E., Suite 106
Puyallup, WA 98373
Seattle: Fairview
1500 Fairview Ave E, Ste 100
Seattle, WA 98102
Seattle: U-District
1100 NE 45th St, Ste 110
Seattle, WA 98105
Spokane
2523 W Northwest Blvd
Spokane, WA 99205
Spokane Valley
12209 E Mission Ave, Ste 1
Spokane, WA 99206
Tumwater Town Center
100 71st Ave SW
Tumwater, WA 98501
Yakima
1400 Lakeside Ct, Ste 101
Yakima, WA 98902
Tumwater Trosper
Bellevue
Chehalis
Ellensburg
Everett
Federal Way - Dash Point
Lacey Credit Union Center (LCUC)
Lakewood
Medical Lake
NW Compliance Group
Olympia Branch / Corporate Headquarters
Olympia: Martin Way
Olympia: Westside
Pullman Bishop
Pullman CUB
Puyallup - South Hill
Seattle: Fairview
Seattle: U-District
Spokane
Spokane Valley
Tumwater Town Center
Yakima